The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
All orders are tastefully wrapped in tissue paper and placed in handmade hand-stamped kraft gift bags.
Orders are shipped in bubble mailers. Boxes are used for thicker items (i.e. most rings) and large orders.
I can include a note card with special wishes on demand.
Plants are shipped in boxes with newspaper.
Canada - 2 weeks
United States - 3 weeks
International - 5 weeks
All orders are insured for damage and loss. Replacements or full refunds are given including shipping costs.
Orders can only be bought online. Pickup is available for downtown Toronto.
I can shorten or lengthen necklace chains free of charge. Custom orders are possible for some requests.
Canada and US destinations will not incur custom charges.
Every country has their own laws and policies regarding the possible taxes charged on purchased goods imported into the country. I cannot provide any guarantees on whether or not you will be charged customs. It is up to each buyer to educate themselves on their country's import policies.
All packages crossing international borders include detailed customs forms with items and value. It is against the law to omit or falsify this document. It is against the law to mark packages as 'gift' to avoid possible customs charges. I will not risk my business by breaking the law.
-Canadian orders do not include tracking. It can be provided at additional cost.
-US orders are tracked with USPS, UPS or Ascendia.
-Certain international destinations include tracking.