Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 1 - 2 weeks
  • United States : 2 - 3 weeks
  • Europe : 2 - 4 weeks
  • Australia, New Zealand and Oceania : 2 - 4 weeks
  • Asia Pacific : 2 - 4 weeks
  • Latin America and the Caribbean : 2 - 4 weeks
  • North Africa and the Middle East : 2 - 4 weeks
  • Sub-Saharan Africa : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Gift wrapping and packaging

All orders are tastefully wrapped in tissue paper and handmade hand-stamped kraft gift bags.
Orders are shipped in bubble mailers or boxes for larger orders.

When is an order considered lost in the mail?

Canada - 3 weeks
United States - 3 weeks
International - 5 weeks

Are orders insured against loss or damage?

All orders are insured for damage and loss. Replacements or full refunds are given including shipping costs.

Can I purchase in person?

Orders can only be bought online. Pickup is available for downtown Toronto.

Custom and personalized orders

I can shorten or lengthen necklace chains free of charge. Custom orders are possible for some requests.

What is the ship-by date for arrival by Christmas?

All orders must be placed by these dates to ensure arrival by Christmas:
Canada - December 11th
USA - December 11th
International - December 1st
For faster shipping options and costs please contact me.

Legal imprint